Midland Veterinary Surgery

- Many recent reviewers describe the team as caring, friendly, professional, and thorough, with several saying their pets were handled gently and attentively. - Communication remains a clear strength, with praise for clear explanations, helpful follow-up, referral support, and being upfront about treatment options and costs. - Convenience is mentioned positively in comments about the simple booking process and appointments running on time.

Services

•General consultations and routine care: The practice offers consultations and routine veterinary care, including health checks, vaccinations, nail clipping, deworming, flea treatment, and general advice for new puppy owners. Reviews also describe calm, patient handling for nervous cats and dogs.
•Medical, treatment planning, and surgery: The clinic provides medical and surgical care, with owners mentioning clear discussion of treatment options, thorough examinations, and referral support where needed. An earlier reviewer specifically praised eyelid mass removal led by Emma Whitaker.
•End-of-life care: Euthanasia support has been mentioned alongside compassionate handling and a follow-up condolence card.
•Insurance, bookings, and admin support: Reviews mention a simple booking process, generally well-organised appointments, and efficient help with a Petplan claim.
•Facilities and training: The practice is listed as a Veterinary Nurse Training facility, and the website refers to consultations as part of a Pet Health Club® Plus plan.

Pricing

No published pricing information is currently available for this clinic, and recent reviews are mixed on cost, with some owners praising clear, upfront discussion of treatment fees while a small number felt charges were high.

People

•Maisie: Praised for being professional, kind, thorough, calm, and sympathetic, with owners saying they felt listened to and reassured.
•Emma Whitaker: Credited by a reviewer with leading an eyelid mass removal case and giving detailed, practical advice.
•Helen: Praised for efficient handling of an insurance claim.
•Cerdic Grimbly and Holly Swaby: Named positively by reviewers alongside the wider veterinary, nursing, and reception team.

Reviews

Midland Veterinary Surgery has a 4.4-star Google rating from 626 reviews.

•Many recent reviewers describe the team as caring, friendly, professional, and thorough, with several saying their pets were handled gently and attentively.
•Communication remains a clear strength, with praise for clear explanations, helpful follow-up, referral support, and being upfront about treatment options and costs.
•Convenience is mentioned positively in comments about the simple booking process and appointments running on time.
•A smaller number of reviews raise concerns about pricing, and a few practical drawbacks mentioned across reviews include difficulty reaching reception by phone, no posting service for routine medications, and no dedicated parking or loading area.