Midland Veterinary Surgery

- Clear communication about diagnosis/treatment, with owners noting options were discussed and they felt reassured. - Cost transparency: multiple reviews mention being upfront about costs and not pushing unnecessary treatment. - Routine-care visits reported as smooth (vaccines, parasite treatment, nail clips, health checks).

Services

•Consultations (also mentioned as included within a Pet Health Club® Plus plan on the practice website)
•Preventive/routine care referenced in reviews
•Health checks
•Vaccinations
•Nail clipping
•Deworming
•Flea treatment
•Procedures referenced in reviews
•Removal of an eyelid mass (dog)
•Euthanasia (cat), with follow-up condolence card noted
•Support/administration referenced in reviews
•Assistance processing an insurance claim (Petplan mentioned by name)
•Veterinary Nurse Training facility (listed in the clinic data)

People

•Maisie (vet): described as calm, thorough and sympathetic; one owner says options and considerations were discussed and they felt listened to.
•Emma Whitaker (lead vet, as described by a reviewer): credited with leading an eyelid mass removal case and providing both detailed and “major” advice.
•Helen (lead receptionist, as described by a reviewer): mentioned for efficient handling of an insurance claim leading to a quick payout (per the reviewer).
•Cerdic Grimbly, Holly Swaby (veterinary surgeons, per a reviewer): named positively alongside nursing and support staff, including during euthanasia.

Reviews

Google rating: 4.4 stars from 589 reviews. “”

•Clear communication about diagnosis/treatment, with owners noting options were discussed and they felt reassured.
•Cost transparency: multiple reviews mention being upfront about costs and not pushing unnecessary treatment.
•Routine-care visits reported as smooth (vaccines, parasite treatment, nail clips, health checks).
•Examples of more involved care include an eyelid mass removal, and compassionate handling of euthanasia (including a condolence card).
•Practical drawbacks raised: one reviewer wanted routine medications to be posted, and noted the lack of a parking/loading area.

Reviews for Midland Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 589 we track in total. Recent reviews may not be representative of overall sentiment.

Michelle Okyere

in the last week

Rang Lee

a week ago

Friendly and professional staff. Wpuld have given 5 stars if they had services that posted routine medications and a car parking/ loading area.

Chafi

2 weeks ago

I'm happy with the service thank you

Romulo Rios

Perfect experience, friendly staff and super attentive vet. I really feel my cats are safe in their hands. Very transparent and upfront regarding treatments and costs without any type of hard sell.

Jane Woolley

a month ago

A fantastic vet surgery, staffed with kind and helpful professionals who are all about caring for your pets, not about finding ways to charge extortionate fees. Compassionate and caring.

Penny Brown

They were very helpful and gave the best advice to me about my dog and also what to do as I never had a dog before until now as a puppy.

Sandra Walker

Midland Vet practice and vet Maisie is highly recommended. Maisie was professional, kind, thorough , calm and sympathetic towards my dog and myself. I was reassured and confident in her diagnosis and treatment. All options and considerations were discussed. I felt listened to and understood. Thank you Maisie !

David Taylor

4 months ago

The visit was a friendly pleasant experience as usual, reception and nurses always very helpful. And a general feeling that everyone there cares deeply about the pets they treat.

Lizzie Romilly

7 months ago

I have only praise for this amazing veterinary practice; and am so relieved as, like many people, my animals are everything to me. I have had smallish things related to our cat and dog and recently something serious: our dog had to have an eyelid mass removed and it had grown big. Emma Whitaker (the lead vet on this) was truly outstanding from small detail to major advice. The lead receptionist, Helen, was superbly efficient when dealing with our claim and we received a payment from Pet Plan quickly. All the reception staff were lovely and professional. Of course vet fees are difficult to manage but in our experience Midlands provide services at highly competitive rates and they do try to reduce fees where they can. (There are particular pressures on vets at the moment.) I don't mind if I have to wait a bit (although I haven't personally experienced much delay) because I would rather know that an animal is given the time they need, so I try to book on days/times when a delay is not going to impact on my work, in the event that I do have to wait. (I have always managed to park in a small PayByPhone area in a street on the left just passed the surgery if you are heading in the direction of Stratford - FLETCHER LANES.)

Fahim Valli

2 years ago

Cerdic Grimbly is the best Veterinary Surgeon along with Holly Swaby and Emma Whitaker. All the Veterinary Nurses, Support Staff and the Practice Manager have always been absolutely fantastic with me and both of my Cats over the past few years. Even when I had to put one of my Cats to sleep they were very professional, understanding and compassionate. They also sent a lovely condolence card. I went to Midland Veterinary Surgery again today with my newest Cat for his 6 month health check, yearly vaccination, nail clipping, de-worming, flea treatment and he is doing really well and is very healthy. I will definitely keep on coming here for many more years to come. I really reccomend this Surgery for your pets. Thank you for a 5 star service!