Pets Clinic Veterinary Surgery

Pets Clinic Veterinary Surgery is an independent practice in Waltham Forest that opened in June 2009 and presents itself as a modern surgery offering general veterinary care. Recent feedback points to a calm, friendly clinic environment, clear communication, and strong loyalty from long-term clients. The clearest recent examples are cat care, including injury treatment and end-of-life support, alongside some mixed comments about the manner of one older vet.

Services

•General veterinary consultations by appointment, with recent reviewers saying appointments are easy to get.
•Emergency veterinary services.
•Cat care is a recurring theme in reviews, including microchip scanning for a found cat, treatment of a paw injury after a fox attack, and euthanasia/end-of-life support with careful guidance through the process.
•Referral and follow-up care, including referral to a specialist for TPLO surgery and post-operative check-ups back at the clinic.
•Veterinary nurse training facility.
•Owners also mention helpful practical support around insurance, including advice and assistance with a treatment claim.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Mihai is repeatedly praised for compassionate, diligent care, especially in cat cases; one owner specifically thanked him for handling euthanasia on Christmas Eve with empathy and clear guidance.
•Daniela/Daniella is highlighted for communication and customer care, with one review naming Daniela as the practice manager who helped extensively with an insurance claim. Vasile is also named positively by long-term clients.
•Reviews also praise the reception team and a younger vet for being helpful and kind, while an older vet is criticised in a small number of comments for rude or aggressive behaviour.

Reviews

Google reviews show 4.1 stars from 254 reviews.

•Recent feedback is mostly positive, with long-term clients describing a friendly, welcoming practice and a calm environment for pets.
•Cat care stands out strongly, including praise for treatment of an injured paw and for compassionate end-of-life support.
•Communication is a consistent positive theme: owners say the team answers questions clearly, explains care well, and is helpful with insurance-related admin.
•A small minority of reviews report problems with staff manner, including complaints about an older vet being rude or abrupt, so experiences appear to vary depending on who a client sees.

Reviews for Pets Clinic Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 254 we track in total. Recent reviews may not be representative of overall sentiment.

Rosie Whillock

4 months ago

We have never had a bad experience here. The staff are always friendly, appointments are easy to get and the prices are reasonable. Our dog wags his tail when he enters which is testament to the calm environment and pet-loving staff. Adding to my review - I wanted to say thank you to the practice manager, Daniela, who dealt with our dog's claim, with our insurance providers. They were so helpful and went above and beyond to ensure we got the money back for Hardy's recent treatment - dealing with our insurance providers who were making it very difficult. They answered lots of phone calls from myself and my partner and kept us up to date and explained what they were communicating to the provider. It made the situation much less stressful - we are beyond grateful!

N Mehmet

4 months ago

Best vet 5 ⭐️ Honest and Trustworthy Would definitely recommend Thank you 🙏

Richard Bonnici

4 months ago

I would like to thank Dr Mihai for his compassion and empathy, unfortunately I had to put my elderly Cat to sleep on Christmas Eve, it was a heartbreaking decision but I was guided every step of the way, I appreciate the way it was handled , Thank you

Nicola Fay

5 months ago

Dr Mihai is very talented, caring and diligent. He goes above and beyond in his work and I am very grateful to have him nearby. I cannot recommend this practice enough!

Kelly Nadjarian

5 months ago

The best vet I've found for my cat Yuki, he saved his paw from a fox attack and he's the only vet I trust.

Madelein Bester

5 months ago

Very grateful for Pets Clinic Surgery. They are brilliant

Ricky zetter

6 months ago

Vet has a very bad attitude

Raquel L

7 months ago

Mihai, Vasile, Daniella, and the rest of the team are truly passionate about their work, and as a long-time customer, I can honestly say that I couldn't wish for better care for my boys. Milo, Luca, and Ollie—along with our dear pets Timmy and Benson—have always been exceptionally well looked after. Not only do they care deeply for our cats, but they also prioritize the needs of their customers. The team's compassion and dedication shine through in every interaction. They communicate effectively, ensuring that all our questions and concerns are addressed, and they consistently go the extra mile to help us. Before moving to Walthamstow, I had experiences with other veterinary practices, but none compare to this remarkable team. I wholeheartedly give them a five-star rating for their exceptional service—they truly are a dream team 💞💞💞

melinda lopez parish

7 months ago

I have been a loyal customer at Pets Clinic Veterinary Surgery since 2011, and my experience has consistently been excellent. The veterinarians and staff are truly exceptional, creating a warm and welcoming environment for both pets and owners. Daniella, Mihai and Vasile, in particular, are outstanding with my cats, making every visit a genuine pleasure. The communication skills exhibited by the entire staff are exemplary; they ensure that all my questions are answered and that I feel informed about my pets’ care. Moreover, the clinic itself is impeccably clean, which adds to the overall sense of professionalism and care. The team is always accommodating to the unique needs of their customers, demonstrating a commitment to excellent service. Overall, I highly recommend Pets Clinic for anyone seeking compassionate and professional veterinary care for their furry companions.

Krittika Bhattacharya

7 months ago

Brought in an elderly stray cat that had been dumped to see if he was chipped. The young lady at the reception and the younger vet were both very helpful and kind but the older vet was very rude and aggressive. First he suggested I leave it back on the street - despite acknowledging it was elderly and neutered, and therefore likely to have been a dumped pet - and then he rudely asked me why I brought the cat to his vet when my own pets are registered elsewhere (I had brought this frail cat to the nearest vet possible in my bare hands). When I explained I couldn't keep the cat myself and asked if I could leave him there for an hour or so while I contacted some local charities, he shouted and told me he was done talking to me and to get out. I won't be registering my pets with someone who is so dismissive and hostile to both people and animals in need. I can see from other reviews that this vet has a tendency to shout so maybe he should look at tackling his anger management.