Goddard Veterinary Group

Efficient and friendly

Wanstead, staff are welcoming,professional, and knowledgeable. information is shared at each stage. Our dog Theo who generally is cautious at the vet, has suprised us, walking happily in and that continued following surgery and an overnight stay.The staff have a genuine love of animals. Many thanks.

I have just had the worst possible experience with a vet called Iona Baker, who refused to give my cat a check-up, left the consulting room for 10 minutes looking for an ear probe that did not even work, so she proceeded to pour a syringeful of saline water inside my cat's ear. She had previously said, when I asked her to check his ears, that there was nothing wrong with them. When I asked her to do a complete check-up, she refused, said it should be done "next week". I told her that it was hard for me to come back because I was ill myself and had to pay for taxis, also, my cat gets very stressed when he visits the vet, in the car, etc. This vet then said that I wasn't allowed to ask her to deal with two different health issues, she said that she's like a GP and only allowed to deal with one health issue at a time, and I have to come back regarding the other issue. She was absolutely incompetent, argumentative, unprepared and money-grabbing. Also very tentative handling my cat, which makes me wonder how much experience she has. I brought my cat to the vet because he was limping and had an itchy ear, she started talking about possible kidney failure, steroids, etc. she was grabbing at straws and talking nonsense. I said I needed a full check-up because it was required by the pet insurer. She absolutely refused, did not check my cat's back paws, underside, tail, inside the ears, teeth. After she poured saline in my cat's ears, he was very distressed. When I got home I looked this up online and pouring saline was not advised at all. It gets worse. I went to pay because she was dying to go home (and indeed I saw her leaving the hospital minutes later) and I was not given a breakdown of charges, when I asked for it they said they would email the invoice because none of their printers were working. This vet had the arrogance to list our consultation as an extended consultation and charged me almost £100 for it. I intend to report this vet to her professional body and if she thinks that she can get away with her shabby unprofessional behaviour, she is going to get a shock because I will not give up protecting my cat. And I will not stand being treated in this way.

I have called Wanstead branch for emergency appointment few months ago as my usual West Ham didn’t have any appointments. I have noticed that my little Gizmo leaves little blood dots on the sink in the bathroom and started limping , I thought he had injury, might felt somewhere. After short wait I have been seen by a vet ,I’ve explained the concerns and she said she can’t see nothing wrong , than she realised there’s something is wrong with Gizmo paw , she called in orthopaedist and they offered scan , which I agree right away , no explanation for blood stains still,after scan vet did find something and said one option could be surgery but need to wait if he grows out of it , again I’ve asked about blood stains no explanation given , another check up appointment to check the options for gizmo and again no answer why he leaves blood stains. I have thought perhaps dry blood left on the fur after neutering, gave Gizmo several showers , kept brushing , started googling perhaps it’s a flees , got flee drops and for my surprise few minutes later flees started falling from his fur , after all the money paid , 3 appointments later vet couldn’t tell me that my little indoor cat infested with flees. I had no words , but highly not recommended vet !!!

Very poor service

10/10/25 Saturday Today was a sad day. Our sweet 18½ year old cat Lady suffered a stroke. Our vets was closed and I managed to get through to a lovely young lady on the emergency number who took brief details and said she would get a team ready for our arrival. As we walked in with Lady cradled in a blanket 25/30 mins later that young lady saw us and got straight on the phone to alert the team. We didn't have time to breath, Lady was whisked away with a quick explanation of what was happening. We were shown to a quiet room as we were clearly distressed. We instructed no resuss due to what was happening and Ladys age, and requested that we be present knowing the end was near. We were constantly updated. The important message that Lady was sedated and had pain meds was a relief. Lady had had a stroke. Her age to us was fantastic she had a great lazy life, pampered! It wasn't fair to push her into staying so the decision to let her rest was agreed by us all. I think the wonderful vet was Cherrildine. She was the most caring and considerate person. She explained everything. She gave us time. Nothing was too much trouble. She went above and beyond. Thank you. We were in such a whirlwind that any names are a blur . The receptionist, all the nurses involved and the Vet. Were all AMAZING. We can't thank you all enough for making such a sad time go so smoothly. Keep doing what you do. Thank you and all the very best Sharmayne and Les Chilvers

Had a great experience here with my cat who was dealing with a (luckily!) minor, but painful injury - receptionists were kind and quick, and managed to get me an appointment within 2 hours on a busy Bank Holiday weekend. Once at the vets, all went smoothly - there's a nice, open waiting area with plenty of space for cats to chill out and steer clear of any curious dogs! Friendly consultation with vet and plenty of help from the receptionists with pet insurance queries etc. Thanks so much!! :)

Our Amy just recently had to undergo knee surgery. Vet John Gardner did the op , he did a great job and kept us updated on Amy's progress. Nursing staff we saw were very nice. When we had to go back for check up and another x ray, Amy showed no sign of being worried which shows how well she was treated.

The night team was fantastic with my dog. I truly cannot fault them! Attentive and caring. It was a busy night and one vet available but they kept us informed on waiting time and at the end it wasn’t as bad as originally we thought. The vet was one of the nicest doctors I had for my dog - again kept him informed during and after the procedure. Thank you for looking after my little one in such a good way!

You literally saved our dog's life. THANK YOU. We're so impressed by the level of professionalism and care from the vets, nurses and reception staff at the hospital, even when they had so many other acute cases going on at the same time. Our dog, Custard, spent three nights with canula/drip and tube feeding and 24/7 nurse/vet monitoring - and we had regular calls from the duty vet with updates on progress. We felt so lucky to have come here as we're sure that many other places would not have had the staff and equipment to deal with this, and we would have lost our lovely dog - who is now back to full health and having a fun life. Any pet owner should have complete confidence coming here. And - remember, like in any other medical situation, to be kind and patient to staff dealing with stressful situations. Huge thank you for bringing our dog back from the brink and all your fantastic care.