Absolutely appalling. Failed to inform us that our cat had an E.Coli infection after various overpriced tests (they gave us the all clear which meant she didn’t get antibiotics and she now has permanent kidney damage). Complained formally and the response was defensive corporate nonsense.
After taking our Luna late last night i can honestly say the staff were amazing. Her vet was very kind and thoughtful. He had her come back next day for check up and to see progress. He didnt go overboard and luna stayed calm through out. Thankyou.
Very helpful staff, we had an emergency with our Cockateil and they look after him immediately
I cannot thank the team at Wanstead Vets enough for the care they gave my beloved Gizmo during what was an incredibly frightening and emotional few days.
Gizmo became seriously unwell and was admitted for 3 nights and 4 days, including spending time in an oxygen tank. At one point, I genuinely thought I was going to have to make the heartbreaking decision to put him to sleep, and I honestly didn’t think he would make it.
Dr Rashmi Gunaratne was absolutely amazing. She was compassionate, reassuring and incredibly thorough throughout Gizmo’s treatment. She kept me informed, answered my questions and even called me personally. The whole team were wonderful — they responded to my emails, kept me updated and even allowed me to see Gizmo the day after he was admitted, which meant so much to me during such a difficult time.
Gizmo underwent several tests and was eventually diagnosed with hyperthyroidism, as well as having some respiratory issues. Thankfully, he has recovered so far and is back home with us, and we are taking each day as it comes.
The cost of his treatment was understandably very high, particularly as I don’t have pet insurance, but I want to emphasise that the care, attention and compassion we received were exceptional. The aftercare has also been very good, and I have always felt that Gizmo’s wellbeing genuinely mattered to the team.
When you are sitting there wondering whether your beloved pet is going to survive, having vets who communicate with you, listen to you and treat your animal with such care makes an enormous difference.
Thank you to Dr Rashmi Gunaratne and the entire Wanstead Vets team for everything you did for Gizmo. You gave him the chance to come home, and I will always be incredibly grateful. ❤️🐾
Five stars doesn’t feel like enough.
Nurse Caoimhe is an angel. 10/10
Teddy needed emergency treatment on Saturday evening. The care was superb…from the helpful receptionist to the lovely nurses and vets. He spent three nights and was so well looked after. Excellent range of tests. He’s back home. We couldn’t ask for more.
I write this with great sadness that my pet was put to rest Saturday morning. I called Chingford branch on Friday morning and spoke to castle and advised him my cat had deteriorated rapidly, he was not eating or drinking, Diarrhoea, lethargy and I had to see the vet as a matter of urgency. He refused and said it’s not an emergency, we don’t have the facilities for an emergency. Why is there an emergency line then. He advised me because my cat was eating it’s not an emergency So he was calling me a lair and dismissing my cat suffering. I have spent thousands at this vet’s and they knew my cat’s medical history. I feel like I was discriminated against because I put a complaint in a few months ago regarding being mislead by a covering vet at this branch.
My cat was suffering and castle had no empathy and was quite aggressive. I was emotional as I knew I was about to lose my cat I hope the calls are recorded. He also messed up on my insurance claim perviously which I let go. I hope no one experiences the loss of their animal in the way which I was treated by castle.
Wanstead goddard had better people on reception but I couldn’t afford what they were offering so my pet was no longer classed as an emergency. Goddard is not the same as it use to be. It’s all about the money not the animal suffering. My cat was put to sleep at house and Jackson a day later, the vet confirmed it was the kindest thing to do.
The team at Goddards have been absolutely wonderful while my cat has been hospitalised. Every member of staff has been so professional, kind and genuinely caring. They took the time to explain everything clearly and kept me updated, which made a very stressful situation much easier to cope with. You can tell they truly care about the animals they look after. I am incredibly grateful for the compassion and dedication they’ve shown. I wouldn’t hesitate to recommend them.
1-Star Review
My experience with Wanstead Veterinary Hospital was extremely distressing.
I brought my 14-year-old dog Uma to the clinic on a Sunday evening when she became very unwell. Because she was an older dog, I was unable to obtain insurance. Just to have her seen that evening I had to pay £300 for the emergency consultation, otherwise my dog would not have been examined.
At the time I was already going through a very difficult personal situation. I had recently been forced to leave my home after being attacked by my ex-partner and was staying in temporary accommodation. Only a few days after moving there, my dog became sick.
During Uma’s stay many tests were performed and the costs quickly became extremely high. At around 9 a.m. I was told the bill was approximately £2,000 and I was asked to return at 2 p.m. to collect her. In order to pay this amount I had to sell my personal jewellery.
However, when I arrived later that day the bill had suddenly increased to over £3,000 within a few hours, and I was not informed about any additional tests being carried out during that time.
Another worrying issue was that when I opened the medication sent home with my dog, it appeared that some of it had already been used, even though I had been charged for it.
Despite the number of tests performed, no clear diagnosis was confirmed while my dog was under their care. I was told she had improved and could go home, but sadly her condition deteriorated shortly afterwards and she passed away.
Losing my dog has been heartbreaking, and the lack of transparency regarding costs and treatment has made the situation even more painful. I am also now being pursued by a debt collection agency for additional charges despite already paying a very large bill.
Pet owners deserve clear communication, transparency about costs, and compassion during such difficult moments.
